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ironmaiden1966 12-24-2011 01:36 PM

problems with official merch webstore
i paid for a shirt over 5 weeks ago and recieved nothing..the webstore have not refunded my money , i did contact them and heard nothing..i have had a reply since launching a paypal complaint , but so far no refund...has anyone else had any problems..?..can anyone help with this..? thanks

Lionheart747 12-28-2011 10:40 AM

Ironmaiden1966, which shirt did you order?, were the band on tour at this time?, i have ordered many items and everything came via the post 100%

midnightrider 12-28-2011 12:28 PM

had no problems,items were delivered very promptly.

ironmaiden1966 12-29-2011 01:00 AM

thanks for the was the uk hm thunder shirt , ( the reason i want a refund is that the shirt never arrived..also i eventually bought one at the london i do have a shirt , now , just not from the webstore as originally ordered)
i ordered on 15/11...yes they were on tour , but thats not really a good enough reason not to reply..i did email a while back with no reply , and only recieved a reply when paypal were involved , and still no refund...please understand , i am a saxon devotee , have been since 1980 and always will be..but at the end of the day , a reply would have been nice , and after 6 weeks , a refund should be made...cheers

ironmaiden1966 01-04-2012 07:45 PM

refunded by paypal
just to say that my money was refunded by paypal , not the store !

skull 01-04-2012 07:46 PM

sent of for the swedish t.shirt aweek ago and hopefully wont have any problems

skull 01-13-2012 08:24 PM

no sign of my t.shirt yet !:mad:

Bearded Hammer 01-14-2012 05:55 PM

I also ordered the flaming eagle t-shirt around 3 weeks ago and it has yet to arrive the site does say you should allow 28 days for delivery so im gonna wait till then and if its not arrived i'll need to get in touch with the site.

Bearded Hammer 01-18-2012 05:12 PM

Just a quick update I recieved an e-mail yesterday about my order and I feared the order may have been cancelled but to my relief it said the t-shirt has just been dispatched so hopefully it should be here in a couple of days HOORAY! :D

markus_1985 01-20-2012 11:03 PM

I have ordered also the denim and leather longsleeve and the heavy metal thunder germany shirt on 29. november 2011. On 12.dezember 2011 i became the mail that it was shipped.
I received nothing until now. i have wrote three mails to their. But no mail come back.
I am very angry. The official merchandise shop is very untrustworthy.

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