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  #1  
Old 12-24-2011, 01:36 PM
ironmaiden1966 ironmaiden1966 is offline
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Default problems with official merch webstore

i paid for a shirt over 5 weeks ago and recieved nothing..the webstore have not refunded my money , i did contact them and heard nothing..i have had a reply since launching a paypal complaint , but so far no refund...has anyone else had any problems..?..can anyone help with this..? thanks
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  #2  
Old 12-28-2011, 10:40 AM
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Lionheart747 Lionheart747 is offline
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Ironmaiden1966, which shirt did you order?, were the band on tour at this time?, i have ordered many items and everything came via the post 100%
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Old 12-28-2011, 12:28 PM
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had no problems,items were delivered very promptly.
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  #4  
Old 12-29-2011, 01:00 AM
ironmaiden1966 ironmaiden1966 is offline
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Default hello

thanks for the reply...it was the uk hm thunder shirt , ( the reason i want a refund is that the shirt never arrived..also i eventually bought one at the london gig...so i do have a shirt , now , just not from the webstore as originally ordered)
i ordered on 15/11...yes they were on tour , but thats not really a good enough reason not to reply..i did email a while back with no reply , and only recieved a reply when paypal were involved , and still no refund...please understand , i am a saxon devotee , have been since 1980 and always will be..but at the end of the day , a reply would have been nice , and after 6 weeks , a refund should be made...cheers
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  #5  
Old 01-04-2012, 07:45 PM
ironmaiden1966 ironmaiden1966 is offline
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Default refunded by paypal

just to say that my money was refunded by paypal , not the store !
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  #6  
Old 01-04-2012, 07:46 PM
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sent of for the swedish t.shirt aweek ago and hopefully wont have any problems
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Old 01-13-2012, 08:24 PM
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no sign of my t.shirt yet !
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  #8  
Old 01-14-2012, 05:55 PM
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Bearded Hammer Bearded Hammer is offline
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I also ordered the flaming eagle t-shirt around 3 weeks ago and it has yet to arrive the site does say you should allow 28 days for delivery so im gonna wait till then and if its not arrived i'll need to get in touch with the site.
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Old 01-18-2012, 05:12 PM
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Bearded Hammer Bearded Hammer is offline
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Just a quick update I recieved an e-mail yesterday about my order and I feared the order may have been cancelled but to my relief it said the t-shirt has just been dispatched so hopefully it should be here in a couple of days HOORAY!

Last edited by Bearded Hammer; 01-18-2012 at 05:15 PM.
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  #10  
Old 01-20-2012, 11:03 PM
markus_1985 markus_1985 is offline
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I have ordered also the denim and leather longsleeve and the heavy metal thunder germany shirt on 29. november 2011. On 12.dezember 2011 i became the mail that it was shipped.
I received nothing until now. i have wrote three mails to their. But no mail come back.
I am very angry. The official merchandise shop is very untrustworthy.
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